Questions, answered
FAQ
How long does delivery take?
Orders are processed in 1–3 business days and usually arrive within 6–11 business days, with tracking on every order. Ordering for Christmas? Order by December 10 for US delivery before Christmas.
Is shipping free?
Yes, shipping is free on every US order. International shipping is calculated at checkout.
Do you ship internationally?
Yes. We deliver to the US, Canada, the UK, Australia and most of Europe. Costs and delivery times for your country are shown at checkout.
Can I track my order?
Absolutely. Once your order ships you'll get a tracking number by email. You can also check it on our tracking page.
Can I send a lamp straight to someone as a gift?
Of course. Just enter their name and address as the shipping details at checkout and we'll send it directly to them.
What if I don't love it?
Every order is covered by our 30-day money-back guarantee. Return it unused in its original packaging within 30 days of delivery for a full refund. See our returns page for details.
Do the lamps work as humidifiers?
Yes. Every lumora diffuser lamp releases a cool mist that adds moisture to the air, which helps in rooms dried out by heating. Add a few drops of essential oil whenever you want scent.
Can I change or cancel my order?
Yes, if you contact us within 12 hours of placing it. After that your order may already be on its way.
What payment methods do you accept?
All major credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Checkout is fully secure and encrypted.
How do I contact you?
Email support@lumoradiffusers.com, call +1 (601) 884-1615 or use our contact form. We reply within 24 hours.