Shipping policy

Shipping costs
Shipping is free on every order to the United States. For international orders, a shipping fee is calculated and shown at checkout before you pay.

Where we ship
We currently deliver to the United States, Canada, the United Kingdom, Australia and most of Europe. If your country isn't available at checkout, we're unable to ship there yet.

Processing time
Orders are processed, checked and packed within 1–3 business days (Monday to Friday, excluding public holidays). Every diffuser lamp is packed with protective padding so it arrives ready to fill and switch on. You'll receive an order confirmation email as soon as your order is placed.

Delivery time
Once dispatched, orders usually arrive within 5–8 business days, so most orders arrive within 6–11 business days in total. Delivery times are estimates and are not guaranteed; carrier delays, customs and peak seasons can add extra time.

Christmas delivery
Diffuser lamps are especially popular in the colder months. If you'd like your order to arrive in the US before Christmas, please order by December 10. Orders placed after this date are still shipped as quickly as possible, but we can't guarantee pre-Christmas delivery.

Free gifts and multiple items
Free gifts, such as the essential oil set included with the Moon Jelly Diffuser, ship in the same parcel as your lamp. Orders with several items may occasionally arrive in separate parcels, each with its own tracking.

Tracking
Every order includes tracking. When your order ships, we'll email you a tracking number, which you can also use on our tracking page.

Sending a gift
You can ship your order directly to someone else by entering their name and address as the shipping details at checkout.

Customs, duties and taxes
International orders may be subject to import duties or taxes charged by the destination country. Any such charges are the responsibility of the recipient.

Incorrect addresses, lost or delayed parcels
Please double-check your shipping address before placing your order. We're not responsible for parcels sent to an incorrect address provided at checkout. If your tracking hasn't updated for 7 business days, or your order hasn't arrived within the expected time, contact us and we'll help locate it.

Questions
Email us at support@lumoradiffusers.com or call +1 (601) 884-1615. We reply within 24 hours. You can also read our full shipping & delivery guide.