Refund policy

Our 30-day money-back guarantee

We want your lumora diffuser lamp to make your space feel calmer from the very first glow. If something isn't right, you can return it within 30 days of delivery.

Eligibility
To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase. If an item comes back used or damaged, we may not be able to offer a full refund, but we'll always work with you to find a fair solution.

How to start a return
Email us at support@lumoradiffusers.com with your order number and the reason for your return. We'll reply within 24 hours with return instructions. Items sent back without first contacting us will not be accepted.

Returning a diffuser lamp
Before sending a diffuser back, please empty the water tank, let it dry completely and pack it in its original box with the remote, cable and any accessories, so it travels safely and can be checked quickly.

Damaged, defective or wrong items
Please check your order when it arrives. If your lamp is damaged, doesn't mist or light up, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video, and we'll send a replacement or refund you, whichever you prefer.

Exchanges
The quickest way to get something different is to return the original item and place a new order once the return is accepted.

Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a little longer to post the refund. If more than 15 business days have passed since we approved your return, please contact us.

Non-returnable items
Gift cards and sale items marked as final sale cannot be returned.

Questions
Contact us any time at support@lumoradiffusers.com or +1 (601) 884-1615. You can also see our returns & refunds page.